![]() ![]() Service Asset and Configuration Management Process Metrics Alerts, Warnings (Integrated Tool) Request Fulfilment Problem Management Access Management ITSCM Capacity Management Information Security Management Facilities Management Technical Management Service Level Management - Service Catalogue Management Operations Management - Operations Control Goals and objectives of Service Transition Value Service Transition provides to the business Goals and objectives of Service Operations Value Service Operation provides to the business Goals and objectives of Continual Service Improvement Value Continual Service Improvement provides to the business.SERVICE STRATEGY Definition of Business Service Requirementsĭetermination of Market Space, IT Policies and Strategies Goals and objectives of Service Design Value of Service Design provided to the business. Brief of Service Lifecycle The structure, scope, components and interfaces of the ITIL® Library Goals and objectives of Service Strategy Value of Service Strategy provided to the business. The Service Lifecycle The purpose of this unit is to help the candidate to understand the Service Lifecycle and explain the objectives and business value for each phase in the Lifecycle. ![]() Ĭoncept of Good Practice Concept of a Service Concept of Service Management Distinguish between Functions, Roles and Processes Explain the process model Characteristics of processes Unit No: 27, 4th Floor, Modern Towers, West cott road, Royapettah - 600014, Tel: 044-32473041 Mail Id: & Website: Ĭontent Service Management as a practice The purpose of this unit is to help the candidate to define Service and to Comprehend and explain the concept of Service Management as a practice. Candidates for the ITIL® Foundation certificate in IT Service Management have to complete all units and successfully pass the corresponding examination to achieve certification. ![]() The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind. Syllabus The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT Service Management as de scribed in the ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Introduction and ITIL® Glossary publications. This may include but is not limited to, IT professionals, business managers and business process owners.
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